In 2016, Apple revamped keyboard of MacBook Pro to enhance design and efficiency, but it didn’t go well according to the plan. Soon the company started receiving complains like failing keys some keys got stuck in place while the other move freely but doesn’t respond. Two years later in a Lawsuit, Apple admits that there are some issues with its butterfly mechanism built into keyboards of MacBook and MacBook Pro laptops. Therefore, the company is now offering extended keyboard service for free.
To get your keyboard repaired, you’ll have to take the affected keyboard to the Apple retail store, to the nearest apple service provider, or you can email them. After that, they will examine the issue on the keyboard. The extended keyboard service includes the replacement of affected key or the whole keyboard. They’ll inspect to check damage extent plus it covers laptops up to four years when it had purchased at retail.
The service program includes all the recent MacBook and MacBook Pro laptops with butterfly switches. Also, the repair is not quick you have to wait for few days before it gets to fully functional. According to the Apple Keyboard service program, it will look following issues:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
Users complaints have been outgrown from the past few weeks and months, people said that keyboard fails entirely to respond when exposed to dust or pressing keys and its tenuous design makes it difficult to repair. Earlier few months, Apple announced MacBook Pro replacing battery programme, this exchanging service includes effected Macbook pro models that have been purchased from the first retail sale of laptops. It’s good to know that Apple is admitting their flaws and offers such services for free.