The last few years have not been kind to Apple MacBook Keyboards, so much so that the Apple apologizes about it. In particular, an apology to customers who have found problems with the keyboard of the new MacBook and MacBook Pro.
The issues and complaints about the performance of latest MacBook keyboards are surely not a new thing to be discussed; it should have eliminated such problems.
The exact problem of keys is their butterfly-style switches are considered subject to failure if small particles get inside the keyboard. WSJ explored the notorious keyboard problem, and also reports a statement from Apple’s spokesperson:
“We are aware that a small number of users are having problems with their third generation keyboard butterfly and for this we are sorry.”
The representative tried to calm the users by saying, “The vast majority of Mac notebooks customers are having a positive experience with the new keyboard.”
The durability of Apple’s MacBook keyboards has become a concern in 2015, with the 12-inch model. It also introduced the style with butterfly keys, although the real problems arose the following year with the MacBook Pro.
Since then, Apple has changed the design of the butterfly keyboard two times. The latest third-generation design is the major change. To bring a better typing experience, it also inserted an invisible layer under the key covers that prevents dust from stiffening the keys.
To solve the problem, the Apple apologizes by opening a keyboard repair program, even though the third-generation butterfly keyboard is not included in the program.
The program is used to replace faulty keyboards free of charge for a maximum of four years from the date of purchase, but it is likely that replaced keyboards will also be affected by the same problems over time. Unfortunately it does not seem that the problems will disappear soon.