Apple has confirmed in an internal document that they will fix its identified issues with the main logic board in what it says is a very small number of MacBook Airs models. Apple stores and authorized repair staff have already been informed to replace the main logic board in affected machines at no cost to customers, according to a document obtained by 9to5Mac.
The logic board issue was reported nearly two years ago after Apple issued a public recall for older 15-inch MacBook Pros
Apple would be emailing customers along with machines and the serial numbers they’ve identified as being affected, otherwise, customers can take their machine to Apple Stores or authorized repair staff to have their devices checked out. Moreover, the Apple document listed these issues as “power,” but do not elaborate on what problems users are experiencing exactly. A quick search online for the related to the issues of 2018 MacBook Air logic board reports back to when the device first launched with some users’ machines not able to power on at all.
Not forget to mention, Apple logic repair program will only include device
s that came with faulty boards. MacBook having other issues and accidents will not include in this program. The company further explains that the customer must pay for necessary repairs in order to get the logic board replaced at no cost.
Apple has not yet announced the program or listed it on its Exchange and Repair Extension Programs webpage where it lists recall and service programs. In some cases, Apple does not list the program which affects only a small number of laptops. But it’s not clear what criteria it uses to decide to publicly announce a repair or recall program.
For faulty devices, Apple will offer the program for four years from the original purchase date. Users are adviced that if they might experience the issue, can take their MacBook Air to Apple Stores or an Apple authorized service provider. This is at least the third repair program which Apple has offered in the past five weeks, because of the problems in its MacBook. The other two programs were 2015 15-inch MacBook Pro battery recall and replacement program and 2016 13-inch MacBook Pro display backlight service program.
On the other side, in an interview with Sunday times, Eddy Cue, Apple’s senior vice president of Internet Software and Services, talked about the service which is expected to launch later this fall, and what we can expect from the upcoming service.