Earlier, Waymo’s which is owned by Google parent Alphabet has launched a self-driving ride-hailing service. But it looks like some of the drivers are having issues with this service. Waymo robot taxi service operating only in two cities, Phoenix with some paying customers and some riding for free, and San Francisco with the surrounding towns and employees just as passengers.
A half number of riders have left good and positive feedback about their experiences riding in Waymo’s robot taxis. But another half leave some notable complaints, according to internal data reviewed by The Information.
The information has reviewed feedback on 10,500 trips that took place in July and August. These comments are left by anonymous passengers through waymo mobile app. For the record, most of the rides take place in the suburbs of Phoenix, the number of rides is 6,100. Along with the rest of the trips that occurred in the Bay Area. Of those 10,500 trips, 70 percent received the highest rating of five stars, whereas the 30 percent were rated four stars or less.
It is down from 40 percent negative complaints from a previous batch of data that was reviewed. The feedback provides a rare window into the progress of the company. Despite using public roads, waymo robot taxi service is not compelled to disclose the customers feedback to local regulators. Some of their customers are required to sign nondisclosure agreements to test the vehicles while others pay for the service that is not subjected to NDAs.
Now if we look more precisely into the passenger’s complaints, they have complained about weird drop-offs, circuitous routes, and shaky driving. Other praised the service for navigating tricky traffic situations. A larger number of trips take place with human safety drivers behind the wheel who typically keep their hands in their laps as the vehicle drives itself. Also, the company has offered some rides to passengers in fully driverless vehicles with no safety driver but in restricted geographic areas.
However, the complaint rate in San Francisco is 47 percent, which is considerably higher than the total complaint rate for the two months worth of data. Probably this is because Waymo encourages its employees to be tough reviewers during the use of self-driving taxi service. The terrain in San Francisco is difficult than suburban phoenix because of more density, narrower roads, and more pedestrians and cyclists.
The condition could be making it more difficult for Waymo’s vehicles and passengers are also noticing that. The data highlights are the obstacles which Waymo will face as it seeks to scale its self-driving taxi service. Experts believe that it will take many years before autonomous cars can compete with the convenience and reliability of human-powered ride-hailing like Uber and Lyft.